Terms of service

Terms of Service

Overview

This website is operated by SOFLUNE. Throughout the site, the terms “we,” “us,” and “our” refer to SOFLUNE.

SOFLUNE offers this website, including all information, tools, products, and services available from this site, conditioned upon your acceptance of these Terms of Service.

By visiting our website, purchasing a product, or otherwise using our services, you agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use the website or services.

1. Online Store Terms

By using this website, you represent that you are legally capable of entering into a binding agreement in your jurisdiction.

You may not use our products or services for any unlawful or unauthorized purpose, nor may you violate any applicable laws while using our website.

You must not transmit malicious code, viruses, or other harmful material through the website.

2. Products and Product Information

We make reasonable efforts to display our products, colors, materials, dimensions, descriptions, and images as accurately as possible.

However, colors and appearance may vary depending on your device, screen settings, lighting conditions, and manufacturing variations.

Product dimensions may vary slightly due to measurement methods and manufacturing tolerances.

We reserve the right to modify product descriptions, pricing, availability, specifications, or packaging at any time without prior notice.

3. Personal Comfort Products

SOFLUNE products are designed for comfort, support, lounging, resting, and everyday use.

Information provided on our website regarding comfort, ergonomics, positioning, pressure distribution, or relaxation is for general product information only and is not medical advice.

Our products are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

If you have a medical condition, injury, pregnancy-related concern, chronic pain, or other health concern, please consult an appropriate healthcare professional before using any product in a way that may affect your health or comfort.

4. Orders

We reserve the right to refuse, limit, or cancel any order at our discretion where reasonably necessary, including in cases involving suspected fraud, pricing errors, inventory issues, misuse of promotions, or unauthorized transactions.

If we cancel an order after payment has been received, we will issue an appropriate refund to the original payment method.

You are responsible for providing accurate billing, shipping, and contact information when placing an order.

5. Prices and Payment

Product prices are displayed on the website and may change without prior notice.

Applicable shipping charges, taxes, duties, or other fees will be shown during checkout when available.

You agree to provide current, complete, and accurate payment information for all purchases.

Payment processing may be provided by third-party payment service providers and may be subject to their respective terms and policies.

6. Shipping and Delivery

Orders are generally processed and shipped within 3 business days after successful payment.

For orders shipped to the United States, estimated delivery is generally 7–15 business days after shipment.

Delivery estimates are not guarantees and may be affected by carrier delays, customs procedures, weather, holidays, transportation interruptions, or other circumstances outside our reasonable control.

For full details, please review our Shipping Policy.

7. Returns and Refunds

Eligible products may be returned within 30 days of delivery, subject to the conditions stated in our Return & Refund Policy.

Returned products generally must be unused, unwashed, in their original condition, and in their original packaging unless the return involves a confirmed defect, damage, or fulfillment error.

For complete details, please review our Return & Refund Policy.

8. Intellectual Property

All content appearing on this website, including branding, logos, text, graphics, photographs, product imagery, layouts, videos, icons, and other materials, is owned by or licensed to SOFLUNE unless otherwise stated.

You may not reproduce, copy, distribute, modify, publish, sell, or commercially exploit website content without prior written permission from SOFLUNE or the applicable rights holder.

9. User Conduct

You agree not to use the website to:

Violate applicable laws or regulations
Infringe intellectual property or other rights
Submit false or misleading information
Distribute malware, viruses, or harmful code
Attempt unauthorized access to our systems
Interfere with the security or operation of the website
Engage in fraudulent or abusive activity

We reserve the right to restrict access to our services where reasonably necessary to protect SOFLUNE, our customers, or third parties.

10. Third-Party Services and Links

Our website may contain links to or integrations with third-party websites, payment processors, shipping providers, applications, or services.

We are not responsible for the content, availability, privacy practices, terms, or performance of third-party services.

Your use of third-party services may be governed by separate terms and policies.

11. Accuracy of Information

We make reasonable efforts to ensure that information on our website is accurate and current.

However, occasional errors, inaccuracies, or omissions may occur regarding product descriptions, pricing, promotions, availability, shipping charges, delivery estimates, or other information.

We reserve the right to correct errors or update information when necessary.

12. Limitation of Liability

To the fullest extent permitted by applicable law, SOFLUNE will not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of, or inability to use, our website, products, or services.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

13. Disclaimer of Warranties

Except as expressly stated or required by applicable law, the website and services are provided on an “as available” basis.

We do not guarantee that access to the website will always be uninterrupted, timely, secure, or error-free.

Any statutory rights you may have as a consumer remain unaffected.

14. Privacy

Your submission of personal information through the website is governed by our Privacy Policy.

Please review our Privacy Policy to understand how information may be collected, used, and protected.

15. Changes to These Terms

We may update or revise these Terms of Service from time to time.

The latest version will be available on this website. Continued use of the website following an update constitutes acceptance of the revised terms to the extent permitted by applicable law.

16. Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, the remaining provisions will continue in full force and effect to the extent permitted by law.